When this policy applies

This Shipping Policy applies to orders placed through trevipet.lol. It explains Trevipet's stated shipping timeframe and the general responsibilities and considerations that apply while an order is prepared and delivered.

Trevipet's stated shipping time is 3–5 business days.

The 3–5 business days timeframe refers to Trevipet's stated shipping timeframe for eligible orders. Business days generally do not include weekends or holidays.

Orders that require review because of payment, address, availability or other order-specific issues may need attention before shipment can proceed.

Shipping time is not the same as a guaranteed delivery date.

After an order is shipped, delivery timing can vary based on the destination, carrier operations, weather, holidays, local delivery conditions, address issues and other circumstances outside Trevipet's direct control.

Accurate shipping information helps prevent delays.

Customers are responsible for providing a complete and accurate shipping address when placing an order. This includes the recipient name, street address, unit or apartment details when applicable, city, state or region, postal code and any other information required for delivery.

If you notice an address issue after placing an order, contact Trevipet as soon as possible. Whether an address can be changed depends on the order's current status.

Available shipping choices may depend on the order and destination.

Any shipping methods, rates or delivery options available for an order may be shown during checkout. Availability can depend on the destination, product, order size and services available at the time of purchase.

Trevipet does not guarantee that every shipping option is available for every order or destination.

Shipment details may become available after an order is sent.

When shipment or tracking information is available for an order, it may be provided through the store's order communications or the applicable delivery service.

Tracking information can sometimes take time to update after a shipment begins moving through the delivery network.

Some delivery delays are outside Trevipet's direct control.

Carrier disruptions, severe weather, holidays, high-volume periods, local delivery conditions, address problems and other external events can affect delivery timing.

If an order appears delayed, contact Trevipet with the order details so the available shipment information can be reviewed.

Contact Trevipet if a shipment arrives with a problem.

If you believe a shipment is missing, damaged, incomplete or incorrect, contact Trevipet with your order information and a clear description of the issue.

Trevipet may request additional information reasonably needed to review the situation and determine the next step.

Confirm compatibility before ordering connected pet products.

For smart feeders, GPS pet trackers, wireless pet fences, smart pet doors, cameras, training devices, LED safety products, vehicle pet-safety products and environmental monitors, review the available product information before ordering.

• Check size, fit and intended pet use when applicable.
• Review app, network, subscription, power or installation requirements when relevant.
• Confirm vehicle, doorway or home compatibility where dimensions matter.
• Contact Trevipet before ordering if you need help understanding a product type or compatibility consideration.

Contact us promptly if an order needs attention.

If you need to request a change before an order is shipped, contact Trevipet as soon as possible. Whether a change can be completed depends on the order's current status.

Trevipet cannot guarantee that every change can be made once processing or shipping activity has begun.

Mandatory consumer rights remain unaffected.

Nothing in this Shipping Policy is intended to limit rights or remedies that cannot legally be limited under applicable consumer-protection laws.

This policy may be updated as store operations change.

Trevipet may revise this Shipping Policy to reflect changes in store operations, shipping processes, available services, legal requirements or customer-support practices. The updated version may be posted on this page with a revised date.