When this policy applies

This Refund Policy applies to purchases made through trevipet.lol. It explains the process for requesting help with a product, return or refund.

Different products can have different technical, sizing, compatibility, hygiene, installation or usage considerations, so Trevipet reviews requests based on the details of the order and issue.

Contact Trevipet before returning an item.

To request a refund or return review, contact Trevipet at info@trevipet.lol or use the contact page. Include enough information for us to identify the order and understand the issue.

• Your order number or other order-identifying information.
• The product involved in the request.
• A clear description of the reason for the request.
• Any additional information Trevipet reasonably requests to review the issue.

Each request is reviewed based on the order and circumstances.

Trevipet may review factors such as the product involved, order status, item condition, reason for the request, compatibility information, setup or usage details and any information needed to understand the issue.

Submitting a request does not automatically mean that a refund, return, replacement or other resolution is approved. Trevipet will communicate the outcome after the request is reviewed.

Contact us if the order arrives with a problem.

If you believe you received an incorrect item, a damaged item or a product with an issue, contact Trevipet with the order details and a clear description of what happened.

Trevipet may ask for additional information that reasonably helps confirm the issue and determine the appropriate next step.

Check compatibility, fit and setup requirements carefully.

Many Trevipet products may involve app compatibility, network requirements, device sizing, collar or harness fit, vehicle dimensions, RFID access, subscription requirements, power requirements or installation steps.

Before ordering, review the available product information and confirm that the device is suitable for your intended use. If you are unsure about a product type or compatibility question, contact Trevipet before placing the order.

Approved returns must follow the instructions provided by Trevipet.

If Trevipet approves a return, we will provide the return instructions applicable to that request. Those instructions may include where to send the item and any information that should accompany the return.

Items sent without prior review or without following the provided instructions may be difficult to identify or process correctly.

Approved refunds are processed after review.

If a refund is approved, Trevipet will process the refund using the appropriate payment process available for the order. Financial institutions and payment providers may require additional time before the refunded amount appears on an account.

The timing shown by a bank or payment provider after Trevipet submits a refund is outside Trevipet's direct control.

Shipping issues should be reported with complete order details.

Trevipet's stated shipping time is 3–5 business days. Delivery timing after shipment can be affected by carrier operations, destination, weather, holidays, address issues and other circumstances outside Trevipet's direct control.

If you have a shipping-related concern, contact Trevipet with your order information so the situation can be reviewed.

Contact Trevipet as soon as possible if an order needs attention.

If you need help with an order before it has completed processing, contact Trevipet promptly. Whether an order can be changed or canceled depends on its current status and the circumstances of the request.

Trevipet cannot promise that every change or cancellation request can be completed once processing has begun.

Mandatory consumer rights remain unaffected.

Nothing in this Refund Policy is intended to limit rights or remedies that cannot legally be limited under applicable consumer-protection laws.

This policy may be updated as store operations change.

Trevipet may revise this Refund Policy to reflect changes in store operations, products, legal requirements or customer-support processes. The updated version may be posted on this page with a revised date.