When this policy applies

This Privacy Policy applies when you visit trevipet.lol, buy products from Trevipet, create or use store features that may be available to you, contact customer support, or otherwise communicate with us in connection with the store.

It does not necessarily apply to third-party websites, services or platforms that may have their own privacy practices. If you follow a link to another service, review that service's privacy information before providing personal data.

Personal information may come from several sources.

Information you provide directly

• Contact details such as your name, email address, phone number, billing address and shipping address.
• Order information, including the products you purchase, order value, shipping preferences and transaction-related details.
• Messages and support information that you send when you contact Trevipet.
• Any preferences, account information or other details you choose to provide through available store features.

Information collected automatically

• Device and browser information such as browser type, operating system, IP address and general technical identifiers.
• Site activity such as pages viewed, interactions, referring pages and approximate usage patterns.
• Cookie and similar technology data used for site operation, preferences, analytics and other permitted purposes.

Information from service providers

We may receive information from companies that help operate the store, process orders or payments, provide shipping or delivery services, support fraud prevention, provide analytics or enable other store functions.

Personal information supports the operation of the store.

• Process, confirm, fulfill and support customer orders.
• Communicate about orders, questions, customer service and store-related matters.
• Operate, maintain, troubleshoot and improve trevipet.lol.
• Help detect, investigate and reduce fraud, misuse, security incidents or prohibited activity.
• Understand how customers use the store and improve navigation, content and shopping experiences.
• Comply with legal obligations, enforce applicable terms and protect the rights and safety of Trevipet, customers and others.
• Provide marketing or promotional communications when permitted and where the relevant choices or consent requirements are satisfied.

Order information is used to complete your purchase.

When you place an order, information needed to process the transaction may be handled by Trevipet, the ecommerce platform, payment providers and other service providers involved in the purchase. Payment providers may process payment card or financial information according to their own systems and privacy practices.

Cookies can help the store function and understand usage.

Trevipet and service providers may use cookies, pixels, local storage and similar technologies to remember preferences, keep the store functioning, support security, measure performance and understand how visitors interact with the site.

Your browser may allow you to block or delete some cookies. Disabling certain technologies can affect site features, checkout functions or stored preferences. Where required by applicable law, additional consent or opt-out controls may be presented through the site or browser-supported mechanisms.

Information may be shared when needed to operate the store or meet legal requirements.

Depending on the interaction, personal information may be disclosed to service providers that support ecommerce hosting, payments, shipping, analytics, customer service, communications, security, fraud prevention or related business functions.

Information may also be disclosed when reasonably necessary to comply with law, respond to valid legal requests, protect rights or safety, investigate misuse, or support a business transaction such as a merger, acquisition, financing, reorganization or sale of assets.

We retain information for as long as reasonably needed.

Retention periods can vary depending on the type of information, the reason it was collected, legal or accounting requirements, dispute-resolution needs, fraud-prevention needs and other legitimate operational considerations.

When information is no longer reasonably required, it may be deleted, anonymized or retained in a limited form where permitted or required by law.

Your rights can depend on where you live.

Depending on applicable law, you may have the right to request access to certain personal information, ask for correction, request deletion, object to or restrict certain processing, receive a portable copy of information, or exercise other privacy rights.

Some rights are subject to legal exceptions, identity verification or limitations. Trevipet may need information to verify a request before responding. You may also have the right to appeal certain privacy-request decisions where applicable law provides that option.

You can control certain promotional communications.

If Trevipet sends promotional email or similar marketing communications, available unsubscribe or preference controls can be used to change those communications. Service-related messages, such as order confirmations or important account and support notices, may still be sent when necessary.

The store is intended for adult customers.

Trevipet does not intentionally design the store for children to make purchases independently. If you believe a child has provided personal information in a way that requires action under applicable law, contact us so the matter can be reviewed.

We use reasonable safeguards, but no system is risk-free.

Trevipet and service providers may use administrative, technical and organizational measures intended to protect personal information. However, no method of transmission, storage or online processing can be guaranteed to be completely secure.

Information may be processed in more than one location.

Because ecommerce and technology service providers may operate in different regions, personal information can be processed in countries or jurisdictions other than the place where you live. Where required, appropriate legal mechanisms may be used for cross-border transfers.

This policy may be updated as the store changes.

Trevipet may revise this Privacy Policy to reflect changes in store operations, technology, legal requirements or privacy practices. When updates are made, the revised version may be posted on this page with an updated date.